Chat Tools
IT Solutions Today has partnered with the industry-leading technology – Live Chat.
Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Businesses of all types benefit from using live chat software to provide instant and approachable customer support.
A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to help users by providing answers to their questions.
Live Chat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002[2] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.. It is one of the leading chat solution providers currently in the market.
Use case
Businesses of all types benefit from using live chat software to provide instant and approachable customer support.
Using live chat makes customer support more efficient for both the agent and the customer for several reasons:
Customer Engagement
Real-Time Support
Improved Productivity
Lead Generation
Works with
– Add the chat widget to as many websites and apps
– Send and reply to Facebook messages from within LiveChat.
– Integrates with SMS
– Forward your emails to LiveChat
– Escalate chats to voice, video, or screen-sharing
– Whats App Business provides seamless experience
– Answer questions and sell products with Apple Business Chat.
Use case
Chat Bot
– Personalize your Customer Experience
– Engage prospects across multiple communication channels
– Generate and qualify leads automatically
– Keep your support going after hours
– Improve resolution time
– Optimize your headcount
Benefits
Quick ROI
The competitive pricing coupled with cost savings leads to fast returns on your investment.
OMNI-CHANNEL
Let customers connect via their favourite channels. Messenger, SMS, Voice or Apple Business Chat.
SCALABILITY
The monthly commitment gives you the flexibility to scale up/down to meet your ever-changing demand.
Better Reach
Receive and reply to text messages using one or more phone numbers – providing 98% more reach.
Integration
Integration with 200+ tools. Connect LiveChat with your tech stack, sync data, and streamline your workflow.
PRODUCTIVITY
Let Chatbot handle the repetitive queries so that agents can deal with other tasks.