Contact Centre Solution
Omni-Channel
We offer digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace.
Engage and talk with your customers on any channels such as email, Chat apps, Live Chat, Video Calls, Social Media and much more.
True Omni-Channel Solution
Single interface to manage all the channels
Enhance Employee Experience
An all-in-one solution in one workspace, improving employee experience and performance.
Unify Multiple Channels
Let your customers decide their prefered channel to reach out to you.
Fully Scalable
We understand that we work in an ever changing environment. Scale up & down depending on your needs.
Work Remotely
Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app.
Customised Workflows
Automate repetitive tasks with easy to set up workflows. Keep your agents informed by proving the context via a single panel.
Contact Centre Solution in action
Features
Call Deflection
Turn expensive inbound calls into messaging – reducing the volume of calls and customer waiting time.
Interactive Voice
Automate menus with IVR to cover simple customer queries through self-service. Transfer complex issues to agents.
Profile Visibility
Unified customer data in one place. Create profiles enabling full visibility of behaviours, preferences and much more.
Workload Distribution
Match customers to the same agent for future interactions. Automatically send conversations to the next available agent through auto-assignment
Messages templates
Create messages templates to save agents’ time. Pre-defined and approved WhatsApp messages already available to increase agent productivity.
Reporting
Monitor and track CSAT, quality of work, resolution and waiting time, agents’ workload and productivity.
Integration
If the web interface is not for you, our API lets you integrate our solutions with your existing system.
Security
Biometric identification of Customers. Data privacy & protection to support your business.
Get in touch to learn more about this product.