FreshWorks Partner
IT Solutions Today | FreshWorks
IT Solutions Today has years of experience helping SMBs by providing seamless implementation & consulantancy services.
Why IT Solutions Today?
You will get local support, tailored training packages for your staff, product knowledge & quicker implementation. As a partner, we can negotiate the license pricing means less ongoing cost.
Freshdesk
Freshdesk is a helpdesk system and Customer Relationship Management (CRM) solution that simplifies customer service for your team and helps them provide a great customer experience.
Products IT Solutions Today can assist with are:
Omni-Channel
Delight your customers with omnichannel services.
Support Desk
Comprehensive helpdesk tool .
Contact Centre
All in one contact centre solution.
Customer Sucess
Protect revenue & strengthen relationships.
Customer Relationship Management (CRM) solution that simplifies customer service for your team and helps them provide a great customer experience.
Customer Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Contact Center
Built-in telephony to provide seamless customer service.
Collaboration
Work together as a team to quickly and efficiently solve customer problems.
Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
Features
Ticketing
Prioritize, categorize and assign tickets so you never lose track of them. Team Inbox, Agent Collision Detection, SLA Management & more..
Manage Field Workforce
Manage your field staff with tools such as Service tasks, Scheduling Dashboards, Mobile Field Service, Time tracking etc..
Team Productivity
Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks. -Ticket Dispatch, Time/Event triggered automation, automatic email notification & more.
Self Service
Create a self service experience for customers with a knowledge base and forums.
Monitoring Tools
Identify problems, plan based on metrics and improve helpdesk performance with curated reports, dashboards, custom reports, widget customization.
Customization
Customize your workflows, customer portal, agent roles, and more to make the helpdesk truly yours.
Security
Get Enterprise grade security with Custom SSL certificates, SSO, IP & network restrictions.